Access Control- Red Rope Policy

Onboarding

Add organization to Control

Prep and ship locks

*If needed, prep and upload badges to Control

Setup training

Training/Kickoff Call

Creating Locations

Moving locks to different locations

Activating Badge AND/OR creating & sharing barcodes

Activity

Adding users to control

Setting up notifications

Red Rope Policy Step-by-Step Guide for Gate Access

Accessing the Gated Area:

1. Activate Scanner:
• Press the button on top of the BoxLock device for 1 second to activate the scanner.
2. Scan Badge:
• Scan the QR code on your badge to unlock the gate.
3. Additional Team Members:
• If additional team members need access, they must also scan their badges.
• Leave the lock open while scanning additional badges.
4. Secure the Lock:
• After the last badge is scanned, close the lock and reattach it to the gate.
5. Exiting the Gated Area:
• Follow the same process to exit:
• The first team member scans their badge to open the lock.
• Each additional member scans their badge to sign out.

Watchouts:

1. Access Confirmation:
• Green Light Flash: You are signed in and have access.
• Red Light Flash: You do not have approved access. Contact SOLV Site Safety for assistance.
2. Troubleshooting Lock Issues:
• If the lock does not open:
• Check Battery Life: Recharge the lock if the battery is dead.
• Access Codes: Certain employees have specific access codes to manually open the lock.
• Connectivity Issues: If connectivity fails, contact Site Safety for help.
3. Emergency Access Options:
• If employees are unavailable:
• Locate the QR code next to the BoxLock device.
• Scan the QR code with your phone and click the provided URL.
• Click "Remove" and enter your phone number to receive a One-Time Passcode (OTP) via text.
• Enter the OTP and choose one of the following options:
• "Contact Worker" for initial assistance.
• "Force Remove" if SOLV remains unreachable.
• Complete the form with the required information, including the reason for removal and attempts to contact SOLV.
• Click "Force Remove", then press the top of the lock to open it.

Materials & Resources

*Can be customized for each customer based on service plan

BoxLock Connectivity Field Service Guide