In certain situations you may need to force a lock to use it's WiFi antenna instead of the LTE antenna, and vice versa. This guide speaks to that process, and provides the materials necessary.
Wi-Fi credentials must be entered for each Device. For help streamlining this process for a large number of devices, please contact your BoxLock account manager.
- When looking at the Device page, select Lock Settings → Update Network from the upper right-hand corner of the page.
- The Update Network dialog box will appear. Select Update WiFi from the dialog.
- On the subsequent screen, enter the Wi-Fi network credentials for a 2.4 Ghz Wi-Fi network and click Continue
- Scan the barcode to update the Wi-Fi credentials
- If the device was last connected to a different Wi-Fi network, the process is complete. If the device was last connected via cellular, please complete the following additional steps.
- Once the Wi-Fi Network is updated, switch the device from Cellular to Wi-Fi by returning to Lock Settings → Update Network → Update Connectivity
- Select WiFi, enter password and scan QR Code with lock.
- After the completion of a series of beeps, hold down the button on the top of the lock for 15 seconds for a soft reboot.
Last Updated and Network Name will update on the Device upon successful connection
Last Update and Network Name will update on the Device upon successful connection
